learn
learn more Are you a fundraising coordinator?
learn more

 

Send us your question. We'll get right back with you.

Tell us how we can help you.

Contact me today! I'm a fundraising coordinator and want to sign my school up!

I am in charge of school fundraising but need some information.

I'm a student/parent trying to login to build my custom banner but forgot my school's promo code.

I am having trouble building my banner.

I am having trouble checking out.

I have placed my order but have a question.

I have a question not listed here (please detail below in the comments area).

 

Comments:

First Name:

Last Name:

Email:

Re-type Email:

Phone

High School:

High School's City:

My High School is currently participating in the Program

Required

 

Is your question answered below? FAQs.

Please explain to me about the 25% Cash Back to my school.

Banners With Class is a school fundraiser which gives back to your school 25% Cash Back on all banner orders. The 25% Cash Back is on the banner price only and does not apply to any applicable sales tax and/or shipping. This means that your school will receive $25 - $37.50 Cash Back on each banner order delivered to your school. The breakdown of cash back is: $25 for a 2'x3', $31.25 for 2.5'x4', and $37.50 for a 3'x6' banner. Banner orders that are cancelled will not qualify for cash back. Your school has designated an individual or group who will receive the Cash Back check. This individual has indicated at the start of the fundraiser what the 25% Cash Back will be used for. The check for the 25% Cash Back will be delivered to your designated school fundraiser administrator at the same time all banners are delivered to your school. If you still have questions about the Cash Back, please email questions@bannerswithclass.com or call 888-330-3331 M-F 9-5.

Please explain to me what the "Fundraiser Cut-off date" is about.

Your school has designated a fundraiser cut-off date so as to insure timely delivery of banners to your school and, to provide them with the 25% Cash Back funds before the end of the school year. It is very important that you order your banner prior to the designated fundraiser cut-off date.

The Fundraiser cut-off date is shown to you on the Banner-builder page after you've logged in to your school's site from the bannerswithclass.com home page. You can also find out your school's cut-off date by emailing us at questions@bannerswithclass.com.

You may still order a banner after the cut-off date and have your school receive the 25% Cash Back. The fundraising administrator may not be able to apply your order's Cash Back as originally intended, though. At check-out, you will be instructed to provide us with shipping information to your home and an additional $10 charge will be applied to your order to cover UPS Ground shipping charges.

 

Production Questions

I don't quite understand what photo resolution means.

Resolution is usually expressed in DPI (dots per inch) or PPI (pixels per inch). Both are the same. Photo resolution of your uploaded photo is very important to the final quality of the printed banner. We recommend that the photo you're uploading be between 1.5-6 Megabytes and have a resolution of 100-200 DPI at approximately 10" x 10". If you are unsure of the quality of your photo, email it to us at photoreview@bannerswithclass.com. We will then contact you to discuss.

Can I choose a different color for my background color?

At this time our website only supports the background color choices provided.

My banner contains a defect or is damaged. What can be done?

If your banner is damaged and/or contains manufacturing defects, you have up to 30 days after you receive your order to contact our customer support group production@bannerswithclass.com or call (888) 330-3331.

Will the printed banner look exactly like the design proof displayed on my monitor?

Due to different monitor calibrations, some printed colors may not always match the colors displayed on your monitor.

How durable are the banners?

Our ink is UV resistant for up to 3 years and our vinyl material is outdoor durable for 3-5 years.

Does my banner come with any posts, frames or stakes for hanging or displaying?

Your banner will come to you with 4-8 high-quality grommets installed in the banner for hanging. We do not provide any other hanging or displaying materials with your order.

Questions About My Account

Can I make a change after I have placed my banner order?

Since orders are transmitted directly to our production group, it is impossible to make corrections, you will need to immediately contact our office by email production@bannerswithclass.com or by calling (888) 330-3331 to cancel production on the original order. You can then go back to the website and place another order.

How long do I have if I want to cancel my banner order?

When your order is received, it will be placed into our production queue for 24 hours before being printed. During this time you may cancel your order. If you wish to cancel your order after the 24-hour queue period, please contact our office, either by email, production@bannerswithclass.com, or by phone, (888) 330-3331, to see if your banner has been printed. If your banner has not been printed, we will cancel the order.

Is there a discount if I order more than one banner?

Because of the nature of this fundraiser, we cannot provide a discount on multiple banners ordered.

How long after I place my order will it take to receive?

Your school has agreed to a program end-date which is when all orders must be placed. 2-3 weeks after the program end-date, all orders will be shipped directly to your school. At that time, your school's program administrator will contact you to pick-up your order.

How do I track my order?

Your original email order confirmation provides you with your order information. Please call our office at (888) 330-3331 or email production@bannerswithclass.com for information regarding your specific order.

May I use a credit card with someone else's name?

For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.

What types of payment do you accept?

We accept VISA, MasterCard, American Express and Discover Card.

What is my banner guarantee?

Our 30-Day guarantee warrants that your banner does not contain manufacturing defects, and, if a manufacturing defect is discovered during the 30-Day time period, we will replace your banner free of charge to you. Bannerswithclass.com reserves the right to inspect the banner for the defect in question.

Questions About Ordering:

My school isn't participating in the fundraiser program. Can I still order a graduation banner?

Yes. Just call our office at (888) 330-3331 or email questions@bannerswithclass.com.

How do I know that you received my order and how do I obtain a receipt?

Once you have submitted your order, an order confirmation containing your final order total, billing and contact information will be emailed to you.

What if I didn't receive my order confirmation?

If you did not receive your order confirmation email, please check your JUNK email folder or SPAM folder. If you still are unable to locate, please call us at (888) 330-3331 or email questions@bannerswithclass.com.

If I indicate that I want my banner shipped directly to my home, how long will it take?

Normally, all banners ordered are printed together in a queue and delivered as a single package to your school to be distributed to the students. At check out when placing your banner order online, you may opt to select, "Deliver to my home". An additional flat rate $10.00 charge will be added to your order. Your banner will still be printed in the same print queue as the rest of your school's orders. Your banner will then be packaged separately and delivered UPS Ground. After your school's fundraiser cut-off date, you may still place an order for a banner but will be required to have shipped directly to your home when checking out.

Is there any way to put a RUSH on my order if I am having it shipped directly to my home?

Your order can be moved to the front of our print queue for a charge of $25.00. This option is available to you when placing your order if you have selected the "Deliver to my home" option (details above) when checking out. Overnight afternoon UPS delivery shipping charge of $25 will be added to your order at checkout.

 

 

©2010 Banners With Class L.L.C.
27260 Haggerty Rd. Suite A10, Farmington Hills, MI 48331